FAQ of Trading Process
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FAQ of Trading Process
FAQ of Industry Trends
FAQ of Vinyl Flooring
FAQ of Installation and Maintenance
FAQ of Ultrasurface Company

FAQ of Trading Process

Do you have warehouse in US?

Yes, we have warehouse in US, so if you have small quantity order and wish receive the products very soon, you can choose the colors which in warehouse already.

When can I get the price?

We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price. Please call us or tell us in your email so that we will regard your inquiry priority.

What is your best price?

We will quote you best price according to your quantity, so when you are making an inquiry, please let us know the quantity you want.Ultrasurface product series cover both residential use and high end level commercial use with authentic & HD appears of wood planks and stone tiles. 18 years focus on vinyl flooring industry,12 years Alibaba Golden Supplier,Ultrasurface is always pursuing bring Water-proofing, VOC-free, Kids-free, Pets-free,Eco-friendly vinyl fooring to worldwide market.Ultrasurface sales team provide the most responsive professional TO DOOR SERVICE from our factory plant to your sweet home, warehouse and job site.

What kind of payment terms can you offer?

We accept TT, Western Union ,L/C. You can choose the one which is the most convenient or cost effective for you.

Does Ultrasurface install products or recommend customers to installers?

We are so sorry that we can not install the product in your local jobsite,but we have detailed installation instructions,and we can recommend installers for you,you also can consult your local yellow pages for professionals in your area.In addition, we have detailed vinyl flooring installation videos that can be sent to you. You don't need to worry, our products are easy to install.

Where is your port of loading?

Both Shanghai and Ningbo is OK.

How soon can I get the products after I ordered?

Around 15-30 days after we receive your deposit payment . It depends on the different products and quantity.If in busy season,7 days additional.if color is choosen from our film stock,7-15 will be ok.If you choose our ready to ship products, the delivery time will be shorter.

Can I customize the color what I want?

Yes, it is OK . It can be negotiated .You can send us the color or vinyl flooring samples ,then we will match the color you need.

Could I buy the vinyl plank flooring with different color in one lot?

Yes, it is ok . It can be negotiated , if your order meet our minimum order requirements. After you give us the quantity and details, we can give you the best price.

How about the MOQ of Ultrasurface Vinyl Flooring?

The minimum order quantity of Ultrasurface's ready to ship vinyl floorings is 100. The minimum order quantity of customized products is 1000. If the customized products are less than 1000, you can contact our sales staff first.